
President & CEO
Jay is the President and CEO of The Center Consulting Group and brings experience in the areas of organizational assessment, leadership coaching, decision-making, and strategic questioning. Jay’s degrees include an M.Ed. in Instructional Systems Design from Pennsylvania State University and a Ph.D. in Organizational Behavior and Leadership from The Union Institute & University. Contact Jay.
Want to be the kind of leader people talk about at dinner in a good way? Here’s how to become a world-class boss in 7 steps.
All organizations have blind spots, and when they go unchecked, they can cause a catastrophic event. Here’s how to identify and avoid blind spots in your organization.
In the movie “The Intern,” Robert De Niro is a retired executive who rejoins the workforce as a senior intern. This may sound like a story made just for the movies, but it matches our reality today. With the population aging and not enough young people to fill the available positions in the workforce, leaders are going to have to be creative to fill in the gaps. Here’s how.
There are a lot of examples of people who are perhaps smart, but not smart all the time. Here are five reasons smart leaders sometimes do dumb things.
Leading change isn’t easy, just ask any leader. But successful leaders will tell you that the risk is worth it. Here are six principles for leading change effectively.
Don’t you wish you could have your own Magic 8-Ball that would tell you how to make the perfect decision? Although that isn’t possible, here are four time-tested aspects of decision-making that leaders can focus on to make great decisions.
We are told to prepare for getting hit by the proverbial "bus." But in reality, something far more common may cause a gap in leadership and put our organizations at risk - illness, accident, quitting, or retirement. Here are four steps to help you prepare for succession when a key leader leaves.
Have you ever felt like a magnet where more and more things stick to you as you go through your day? You either fail to give things away, or tasks that others should have done land on you? Here are five steps to help you delegate wisely and effectively.
Why do we let a pilot, whom we have never met, fly us across the country at 35,000 ft in air? It all has to do with trust. Trust is one of the foundational elements in organizational life. Here are three actions that will help you build trust in your life and leadership.
There are examples of bad leadership all around us. Unfortunately, we can’t change others, but we can make improvements in our own leadership. Watch this video to learn three simple ways to lead well.
For the first time in history, the U.S. workforce is evenly represented by four generations. In this discussion, our team explores how leaders can improve communication, culture, and performance across age groups.
Our culture is changing rapidly. Here are 7 practical ways leaders can help themselves and their teams adapt to the constant flow of disruptors like AI.
Leaders today are facing extraordinary circumstances including disruptions, polarization, and shortages. But the good news is that wisdom can be learned. Here is how you can better lead through complexity.
Have you ever walked away from a meeting wishing you had spoken up? You’re not alone. Here are 4 steps to grow your courage as a leader.
Your employees already know the true health of your organization. Do you? Here are the key signals to look for and the actions you can take.
Leadership can be hard, but it gets easier when people want to follow you. Here are 5 things you can do to earn that kind of influence.
No one signs up for the University of Pain, but every leader eventually attends. Here are the top five ways people enter it, and what it takes to successfully graduate.
How do you build a business without losing what matters most? Mike and Heidi Sterlacci share their journey of building CoVerica, staying grounded in their faith, and preparing the next generation to lead.
What do hiking the Grand Canyon and leading an organization have in common? More than you think. From planning well to showing humility, here are six traits that help both backpackers survive and leaders thrive.
Profit isn't a bad word. It helps you guard against uncertainty and care for your people. Here are 5 reasons profitability is critical for your enterprise (and no, a new boat isn’t one of them).
Not every frustrating boss is toxic. Some are just human. Here’s how to work with a boss who’s flawed but not destructive.
Being small means you can move faster and stay customer-focused. Here are five ways that your organization's small size can be a strength.
Even after decades of leadership, insecurity can still linger beneath the surface. No matter how long you’ve been leading, here are 6 signs it may be influencing your leadership without you even realizing it.
The line between support and sabotage is thinner than we think. Here are four ways well-intentioned leaders might be doing more harm than good.
“Where do I find motivated employees?” We hear this question all the time. It starts with how you lead. Here are 6 actions that will help you build a motivated team.
Our words are powerful. Just one phrase said at the right time can completely shift the course of someone's life. Here are 4 stories that show the power of a leader’s words.
Want to be the kind of leader people talk about at dinner in a good way? Here’s how to become a world-class boss in 7 steps.
It’s easy to blame culture or demographics for the leadership gap, but the real issue might be in the corner office. Here’s how leaders may be contributing to the crisis and what to do about it.
When infrastructure fails, chaos follows. The same is true for your business. Are you protecting these six key areas?
Feeling the weight of self-doubt? You’re not alone, and you don’t have to stay there. Here are practical ways to take back control and rebuild the confidence you need to move forward.
You don’t have to wait years to make an impact. If you’re a young professional ready to grow, these six steps will help you accelerate your growth and lead with confidence, starting today.
Many achieve success for the moment, but only a few build a legacy that outlives them. So, what makes the difference? Here are six leadership lessons from Winston Churchill’s lasting legacy.
Every leader has shadows – those dark places that hide the least desirable parts of who we are. Here are 6 scary behaviors that can often be found lurking in the shadows of any leader.
We have seen the devastation wildfires can cause - but what about the damage from a culture wildfire in your organization? Here are seven lessons from real wildfires that can help you prevent and contain culture fires before they consume your team.
Miscommunication is more than just frustrating; it can derail teams, projects, and relationships. Here are 7 factors that make communication tricky and how you can overcome them.
A rule-heavy workplace communicates distrust, fuels dissatisfaction, and sends top performers packing. Here are nine ways to tame the rules in your organization.
Whether last year was your best, your worst, or somewhere in between, we all do well with fresh starts. Here are practical steps to help you start your year strong, focused, and hopeful.
Is there a Grinch at work? From leading from fear to taking pleasure in others’ failures, the Grinch’s traits are all too familiar. Here are 7 signs you might be working with a Grinch – or maybe you are the Grinch.
Overwhelmed by change or facing resistance from your team? Here are practical strategies to stop the madness and help yourself and others navigate change with confidence and ease.
Our consultants explore the dynamic nature of trends leaders are facing today. From the urgency of succession planning amidst demographic shifts to the evolving impact of AI, they discuss into how leaders can adapt and thrive in an era of constant change.
For the first time in history, the U.S. workforce is evenly represented by four generations. In this discussion, our team explores how leaders can improve communication, culture, and performance across age groups.
How do you build a business without losing what matters most? Mike and Heidi Sterlacci share their journey of building CoVerica, staying grounded in their faith, and preparing the next generation to lead.
Our consultants explore the dynamic nature of trends leaders are facing today. From the urgency of succession planning amidst demographic shifts to the evolving impact of AI, they discuss into how leaders can adapt and thrive in an era of constant change.
Everyone wants to know that magic formula for what makes a great leader. Listen as our experienced consultants discuss traits of effective leaders, obstacles that can hinder their success, and how targeted coaching can be used to develop leaders.
Here are the biggest challenges family businesses face, the mistakes they often make, what contributes to healthy dynamics, and how to improve the likelihood of a successful succession.
Approaching retirement can cause both anxiety and excitement as people think about what the second half of their life will look like. Here’s what causes the fear, what changes to expect, and what questions to ask as you approach retirement.
There are 10,000 people turning 65 every day in the U.S. This means there are leaders from every type of organization who will eventually need to hand over the reins of leadership to their successor. Here’s why some leaders avoid succession planning, when you should start, and how to do it successfully.
Trust in many forms of authority has been deeply eroding. Listen as our consultants discuss the state of trust today, how leaders should approach the lack of trust, and how to begin rebuilding it.
Stress is a silent epidemic that has a measurable negative impact. Listen as our experienced consultants discuss how stress expresses itself and what leaders can do to address it.
We have seen many leaders fail or not reach their potential because they could not relate well to others. This is often referred to as lacking emotional intelligence or EQ. Here’s how to strengthen your EQ.
40% of employees are at least somewhat likely to leave their current job in the next 3–6 months. Here are the most important things you can do to attract and retain top talent.
Conflict feels like it is everywhere right now, and many leaders are spending an excessive amount of time resolving conflict among their staff and customers. Listen as our consultants talk about the conflict trends they are seeing and how to best manage conflict in the workplace.
One thing that sets a great organization apart from an average one is culture. Culture influences employee retention, talent attraction, and organizational resilience. Listen as our experienced consultants discuss tips for cultivating a positive culture in your organization.
While it may seem like spreading your focus out will increase your leadership, it actually takes away from your effectiveness. Here are five ways you can focus your energy and intention to be the most effective leader you can be.