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The Land of the Living Dead: 5 Ways Employees Become Zombies at Work & What to Do About It
Culture, Staffing & HR, Hiring & Retention, Blog Jay Desko, Ph.D. Culture, Staffing & HR, Hiring & Retention, Blog Jay Desko, Ph.D.

The Land of the Living Dead: 5 Ways Employees Become Zombies at Work & What to Do About It

How many of your employees are coming to work ‘dead’ - lacking passion, mission, and connection? Such employees have 37% higher absenteeism and 18% lower productivity. Here are five contributors to creating zombies at work and what you can do to bring them back to life.

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Family Business: Stewarding a Family-Owned Business [VIDEO]

Family Business: Stewarding a Family-Owned Business [VIDEO]

Family businesses represent about 90% of American businesses, yet many struggle to survive into the 2nd and 3rd generations. This is often due to unclear roles. Here are the 5 vital roles that work together to create a successful family business.

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Avoidant Decision-Making Disorder: 8 Symptoms of Chronic Indecisiveness & How to Recover
Team Effectiveness, Decision Making, Blog Jay Desko, Ph.D. Team Effectiveness, Decision Making, Blog Jay Desko, Ph.D.

Avoidant Decision-Making Disorder: 8 Symptoms of Chronic Indecisiveness & How to Recover

When was the last time you delayed a hard decision? Making that new hire, purchasing new equipment, launching a new service or product, or terminating an employee? You are not alone. If any of the following eight symptoms are true of you, you may have “Avoidant Decision-Making Disorder.”

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Making Values Stick: 5 Ways to Move Your Organizational Values from Print to Practice

Making Values Stick: 5 Ways to Move Your Organizational Values from Print to Practice

Many organizations promote very impressive values on their websites and walls. Yet, researchers found only 27% of employees strongly believe in their company’s values. Here are 5 ways to move your organizational values from print to practice.

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CX Part 2: 3 Tips to Enhance Your Customer Experience [VIDEO]
Video Training, Customer Experience Toni Scialanca, DSL Video Training, Customer Experience Toni Scialanca, DSL

CX Part 2: 3 Tips to Enhance Your Customer Experience [VIDEO]

Remember the battle of the white and gold vs. blue and black dress? That conflict was due to our differing perceptions. Likewise, customers’ perceptions of your service or product will define if they become raving fans or give you a one-star review. Here are three simple ways you can improve your customer experience.

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Rising Out of Ruins: How Leaders Can Get Better Rather Than Bitter
Crisis, Crisis Management, Personal Growth, Blog Jay Desko, Ph.D. Crisis, Crisis Management, Personal Growth, Blog Jay Desko, Ph.D.

Rising Out of Ruins: How Leaders Can Get Better Rather Than Bitter

Being fired. Receiving a cancer diagnosis. Having a child with mental health issues. Experiencing the effects of a cheating spouse. Ruin comes in all shapes and sizes. If you are feeling a bit like a bomb was dropped on you, consider these thoughts on how to come out stronger.

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