COVID-19. A term we had never heard of only 4 months ago and now we will never forget. This is truly a monumental time for everyone, and it can be unsettling to leaders as well. Yet, in the midst of uncertainty, chaos, and confusion, there are two things we as leaders must do now more than ever: learn and lead. Here are 10 reminders to help each of us continue learning and leading well.

Unexpected things happen. An employee embezzles funds. A disgruntled staff member attacks another member. A volunteer sexually assaults a constituent. Such crises can threaten the operations, reputation and overall health and well-being of the organization. While the crisis itself is damaging enough, it can get worse when managed unwisely. The following are ten tips for managing an organizational crisis.