All people have expectations of themselves and others. The expectations that are held may not be understood, agreed upon, or even fair.
These expectations fall into one or more of the following six categories: communication, character, concern, competence, connectedness, and consistency. Trust is built when we prove reliable by meeting the expectations others have of us in these six areas, but we can't gain someone's trust if we don't know what they expect. It's a viscous cycle.
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