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Leadership Skills: Diffusing Conflict through Perceptual Positioning
Crisis, Staffing & HR, Blog Dave Marks, D.Min. Crisis, Staffing & HR, Blog Dave Marks, D.Min.

Leadership Skills: Diffusing Conflict through Perceptual Positioning

My wife is far-sighted and I am near-sighted. Because we each have a different strength with a corresponding weakness, we make a pretty good team. Without our glasses, we perceive the world differently. She can read road signs in the distance, but I can read menus. She keeps me from missing my exit, and I can tell her to order the chicken cacciatore. But when we both think we are absolutely right and the other person is totally wrong, there will be the inevitable conflict.

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What Is Causing Your Conflict?
Staffing & HR, Crisis, Blog Dave Marks, D.Min. Staffing & HR, Crisis, Blog Dave Marks, D.Min.

What Is Causing Your Conflict?

Unresolved conflict in the workplace is expensive on many fronts. However, conflict can be a critically important component in the formation of high-functioning teams. The key is knowing how to allow the right amount and the right kind of conflict into the system without letting it escalate into a damaging dispute. To do this, we must understand the different root causes of conflict. Which of the following 7 points is the root cause of your conflict?

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How to Boost Your Team's Performance
Staffing & HR, Coaching, Blog Dave Marks, D.Min. Staffing & HR, Coaching, Blog Dave Marks, D.Min.

How to Boost Your Team's Performance

Researchers in behavioral neuroscience have made some stunning discoveries about how our brain cells actually create a chemical connection with others. This is measurably true between leaders and their followers. Simply stated, a leader’s mood drives the mood of the team. Leaders who consistently manifest emotional maturity (high emotional intelligence) will likely have a high performing and loyal team following them.

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Building Trust Part 1: Communication
Coaching, Staffing & HR, Blog Jay Desko, Ph.D. Coaching, Staffing & HR, Blog Jay Desko, Ph.D.

Building Trust Part 1: Communication

The 6 Trust Gauges to the right graphically describe how trust works among people and in organizations. All people have expectations of themselves and others, but they may not be understood, agreed upon, or fair. These expectations fall into one or more of the following categories: communication, character, concern, competence, connectedness, and consistency. Trust is built when we prove reliable by meeting the expectations others have of us in these six areas.

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10 Steps to Rebuild Broken Trust
Crisis, Coaching, Staffing & HR, Blog Jay Desko, Ph.D. Crisis, Coaching, Staffing & HR, Blog Jay Desko, Ph.D.

10 Steps to Rebuild Broken Trust

When trust is broken, either for reasons of unethical behavior or due to differing expectations, the results are disappointment, hurt, and anger. It is very easy to respond by not wanting to trust again or invest the time and energy necessary to rebuild the lost trust. However, this only results in embedding unhealthy feelings and behaviors into the organization’s culture. To get your organization healthy again, it's important to begin rebuilding trust as soon as possible. Easier said then done. Here are 10 steps to get you started.

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